It can be difficult–even scary–to move away from traditional, document-based authoring (and the familiar toolset) to topic-based, structured authoring (TBSA) and a CCMS. The technology is one thing–it usually doesn’t push back. But the people often do. Managing the human component of the change is the real challenge. Most CCMS implementation projects are really change management projects in disguise. This presentation focuses on some of the most common challenges in CCMS implementation from a human perspective. It identifies some of the most frequent issues that new (and future) users have and discusses ways to manage them. Team leaders and decision makers who are looking to implement a CCMS will benefit from this presentation, which outlines what changes to expect in addition to the TBSA move and how to smooth the transition.