Marci Billow has been writing, editing, and leading content development teams and projects for nearly 20 years. She is currently a Content Manager at Cisco. Before joining Cisco in 2015, Marci was a Senior Content Manager at Microsoft, where she led and contributed to numerous content development teams and defined and led the implementation of successful content strategies for more than 20 products and services. Before joining Microsoft, Marci was an independent consultant who provided comprehensive documentation solutions for v1 software products. Marci holds a Bachelor’s Degree in English & Philosophy and a Master’s Degree in American Literature, both from The George Washington University.