photo of Mary Whalen Mary Whalen

For over 20 years, Mary has been helping companies use documentation and training solutions to improve employee performance, increase customer satisfaction, and ensure regulatory compliance. Mary has designed and developed live and online training programs, technical and user manuals, and online help for a wide range of companies in various industries, from start-ups to Fortune 500 clients. Mary has taught through the Society for Technical Communication Institute at Northern Illinois University, and her work has received awards from the Society for Technical Communication.


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